Privacy policy.

This Privacy Policy outlines how Erika Abe (T/A Little Japan Brisbane) ABN 56 830 805 639 ("we", "us", or "our") collects, uses, discloses, and manages personal information. We operate the website littlejapanbrisbane.com.au and provide Japanese language tutoring, cultural workshops, and an online store.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not.

2. Types of Personal Information We Collect

Depending on how you interact with us (e.g., as a student, parent, website visitor, or store customer), we may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and suburb or physical address.

  • Customer & Transaction Details: Delivery and billing addresses, and order history when you buy items from our Japanese Calligraphy Store Note: Financial card details are securely handled directly by our third-party payment processors and are not stored on our systems.

  • Student & Lesson Information: Information required to facilitate language tutoring, homework clubs, and workshops. For children (Year 1 to Year 12), this may include the child's name, age or grade, school, and parent/guardian contact details.

  • Digital & Technical Information: IP address, browser type, device details, and website usage data collected via cookies when you browse our website.

  • Communications: Any information or messages you provide when contacting us via our website forms, email, or during online interactive lessons (such as Zoom interaction data).

3. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you: When you fill out a contact form, register for a course or event (such as Chat Time, Travel Lessons, or Homework Club), subscribe to our blog, or purchase a product from our online store.

  • From parents/guardians: When registering a child for after-school tutoring, homework clubs, or early learning programs.

  • Automatically: Through cookies and website analytics tracking technologies when you navigate our website.

  • Via online platforms: Information necessary to connect and conduct online lessons via video conferencing software (such as Zoom).

4. Purpose of Collection, Use, and Disclosure

We collect, hold, use, and disclose your personal information for purposes including:

  • Providing our Japanese language lessons, private tutoring services, and cultural workshops.

  • Processing, personalizing, and delivering orders placed through our online calligraphy store, including collaborating on customized Kanji orders.

  • Communicating with you regarding lesson schedules, student progress, booking confirmations, and responding to general inquiries.

  • Sending promotional material, newsletters, or blog updates (you can opt-out of marketing communications at any time).

  • Managing business operations, complying with legal obligations, and improving our overall website experience.

We will not use or disclose your personal information for any other purpose without your consent, unless required or authorised by law.

5. Disclosure to Third Parties

We may disclose your personal information to third-party service providers who assist us in running our business. These may include:

  • IT, web-hosting, and e-commerce platform service providers.

  • Secure payment gateway processors.

  • Delivery and courier services for shipping physical store items.

  • Video conferencing platforms (such as Zoom) to facilitate online lessons.

  • Professional advisors or regulatory bodies where required by law.

Some of these third-party service providers may store or process data on servers located outside of Australia. We take reasonable steps to ensure that any overseas recipients handle your personal information securely and in accordance with Australian privacy benchmarks.

6. Information Relating to Children

Because we provide tutoring services to minors (from Kindergarten to Year 12), we take extra care to protect children's privacy. We only collect personal information about children with the consent of a parent or legal guardian. Parents and guardians have the right to review, update, or request the deletion of their child's personal information at any time.

7. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes utilizing secure website hosting platforms, password protection, and restricting access to personal details only to authorized staff/teachers who require it to perform their roles.

However, no data transmission over the internet can be guaranteed as 100% secure. You provide your information to us at your own risk.

8. Accessing and Correcting Your Personal Information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out of date, incomplete, or misleading. To make a request, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.

9. Cookies and Third-Party Links

Our website uses cookies to enhance user experience and monitor traffic patterns. You can adjust your browser settings to refuse cookies, though some features of our website or store may not function fully as a result.

Our website may also contain links to external sites (such as social media pages or physical venue partner sites). We are not responsible for the privacy practices or content of those external sites.

10. Complaints and Contact Information

If you have any questions about this Privacy Policy, wish to update your information, or would like to lodge a complaint about a potential breach of your privacy, please contact us at:

If you are not satisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) via their website at www.oaic.gov.au.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, operational practices, or legal obligations. The updated version will be posted on our website with the date of the last revision.

Last Updated: 31 May 2026